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是英孚英语培训，一个叫学习督导 Progress Advisor，有些像管理班级的班主任，真不知道属于哪类。一个叫课程顾问Course Consultant，做前期咨询和销售，就很困惑到底算咨询还是销售，销售的话好像就不符合了。

学习督导 Progress Advisor
Responsibilities are gathered around 5 main clusters:

1. Parent Communication and Customer Satisfaction

• Regularly communicate with parents regarding students’ studies at EF and their progress
• Build strong relationships and trusts with parents and students
• Update parents on study specifics when required (i.e. covered in class, practice, tests results)
• Invite parents, prepare, facilitate, participate in and deliver parent-facing events in accordance with our EFEKTA communication system
• Send students’ media to parents
• Solve any concerns, questions or complaints from parents
• Timely update parents on any study-related changes (i.e. teacher, schedule)
• Collect parents’ feedback on passed events and their EF experience in general
• Ensure NPS goal achievement

2. Sales

• Re-sell EF core courses to customers and achieve monthly and annual sales targets
• Reach referral targets
• Make seasonal sales that would suit customers’ needs to maximize progress
• Reactivate drop-out students
• Follow-up on the reasons for refunds

3.Admin

• Do all the necessary group-, student- and parent- management operations using CRM system
• Regularly communicate and closely collaborate with other PAs, teachers and the rest of the team
• Timely reply emails and answer calls
• Keep school premises and equipment in accordance with EF rules and government regulations especially for health and safety, fire and emergency situation

4. Academic

• Participate in and promote campaigns and activities that support students’ progress
• Observe lessons to better understand students’ performance, share with their parents

5. Student-related

• Build trust relationship with students
• Ensure students safety at school and during drop-off and pick-up

工作职责集中在五个层面：

1. 家长沟通与客户满意度
   定期与家长沟通学员在英孚的学习进展
   与家长及学员建立牢固的关系和信任
   必要时向家长更新学习细节（比如教学内容、回家作业、考试结果等）
   根据我们的Efekta课程管理系统准备、促成和实施需要家长参与的教学活动
   与家长分享学员上课情况的照片或视频
   解决学员家长的任何顾虑、问题或投诉
   及时向家长更新任何与学习相关的变化（如教师更换、课程表更改等）
   收集家长对过往活动的反馈和他们在EF的总体体验  确保实现客户净推荐值的目标
2. 销售
   向客户再销售EF核心课程，实现月度和年度销售目标
   达成学员推荐目标
   进行季节性销售，以满足客户的需求，最大限度地推进学员学习进展
   重新激活停课学生
   跟进退款原因
3. 行政
   使用CRM客户关系管理系统记录所有与班级、学员和家长管理相关的信息
   定期与其他PA、教师和团队其他成员沟通并密切合作
   及时回复电子邮件和接听电话
   根据英孚规则和政府法规，特别是健康和安全、火灾和紧急情况，保护学校场地和设备
4. 教学
   参与和推广能帮助学员取得学习进步的活动
   进班听课，以更好地了解学员表现，与家长分享
5. 学员相关
   与学员建立信任关系
   确保学员在校期间和接送期间的安全

课程顾问Course Consultant
Responsibilities are gathered around 4 main clusters:

1. Parent Communication

• Communicate with parents regarding appointment scheduling of MFL/OPT/school visit
• Build strong rapport and trust with parents during initial rounds of contact
• Consult parents on their needs and interest for their child’s English learning and study plan
• Provide detailed information of relevant EF products and services
• Address concerns that might prevent parents from joining and provide solutions
• Timely update parents on sales promotion and gifting to prompt visit and enrolment

2. Sales

• Sell EF core and seasonal courses to customers and achieve monthly and annual sales targets
• Handle sales related process during MFL/OPT/school visit
• Follow-up on new and old leads to find sales opportunities
• Have comprehensive and up-to-date product knowledge and service info
• Pitch EF products and benefits matching to parent’s needs and interest
• Collaborate with others in the team to help close sales

3. Admin

• Do all the necessary scheduling-, student- and parent- management operations using CRM system
• Regularly communicate and closely collaborate with supervisor and the rest of the team
• Timely reply messages and answer calls
• Prepare and maintain sales related forms and tools for sales consultation use
• Keep school premises and equipment in accordance with EF rules and government regulations especially for health and safety, fire and emergency situation

4. Academic

• Observe MFL lessons to better understand students’ performance, share with their parents during sales consultation
• Collect OPT results from teacher, share with parent’s during sales consultation

工作职责集中在四个层面：

1. 家长沟通
   • 与家长沟通MFL（试听课）/口语测试（OPT）/学校参观等预约安排
   • 在首轮接触中与家长建立牢固的关系和信任
   • 向家长询问他们对于孩子英语学习的需求目标
   • 为家长提供EF产品和服务的详细信息
   • 解决家长选择EF的可能顾虑，提供解决方案
   • 及时告知家长促销政策和促销礼品，以促使其访校和报名
2. 销售
   • 向客户销售EF核心课程和短期课程，并实现月度和年度销售目标• 在MFL（试听课）/口语测试（OPT）/学校参观过程中执行与销售相关的流程
   • 跟进新老销售资源，在其中寻找销售机会
   • 具备全面的和最新的产品知识和服务信息
   • 根据客户需求来推销EF产品和其对学员的裨益
   • 团队协作，帮助完成销售关单
3. 行政
   • 使用CRM客户关系管理系统操作所有与日程安排、学员和家长管理相关的内容
   • 定期与主管和团队其他成员沟通并紧密合作
   • 及时回复信息和接听电话
   • 准备和维护销售相关的表格和工具，供销售咨询使用
   • 根据政府和EF自己对于健康&安全、火灾和紧急情况等的规章要求，保持维护学校的场地和设备
4. 教学相关
   • 观察MFL（试听课），更好地了解学员的表现，以便在销售咨询时与家长分享
   • 从老师那儿收集OPT（口语测试）成绩，以便在销售咨询时与家长分享